The voice behind Onyx Recruiter, now in sales, service and support.
Phone agents that speak Arabic and English, follow your process, and hand over to your team when it matters.
Preview voice from your browser. Demos use the real agent voice.
Sample conversations written for illustration.
Interviewing candidates is one of the hardest conversations to automate. We started there.
Onyx Recruiter runs real, unscripted interviews by phone, in Arabic and English, many at once. The same voice engine now runs other conversations businesses have every day.
Sales agents
Outbound and inbound sales calls that qualify interest, handle the first objections and book the next step with your team.
What it does
- Calls leads within minutes of sign up
- Qualifies against your criteria
- Books meetings into your team's calendars
- Follows up by call, WhatsApp and email
Hands over when
- The customer asks for a person
- A deal needs pricing approval
- Anything outside the script it is set up for
Connects to
Your CRM, calendars, WhatsApp and email. Every call is logged with a transcript and an outcome.
Customer service agents
Answers your customer line around the clock, solves the common requests and passes the rest to your team with the full context.
What it does
- Answers every call, day and night
- Order status, bookings, changes and cancellations
- Speaks Arabic and English, switching mid call
- Sends confirmations by text or WhatsApp
Hands over when
- The customer is upset or asks for a person
- A refund or exception needs approval
- The request is outside what it is set up to do
Connects to
Your order system, booking system, helpdesk and messaging tools.
Triage agents
Takes the first call, works out what is wrong and how urgent it is, fixes the simple things and routes the rest to the right team.
What it does
- Captures the problem in the caller's own words
- Runs the first checks with the caller
- Sets priority and routes to the right queue
- Raises the ticket with a full summary
Hands over when
- It is urgent or safety related
- The fix needs a specialist
- The caller asks for a person
Connects to
Your helpdesk or ticketing system, on call rotas and email.
Set up for the way your industry talks.
Each agent is configured to your process, your systems and your customers. A few examples.
| Industry | Sales | Customer service | Triage |
|---|---|---|---|
| Energy and utilities | Contract renewals and switching calls | Billing questions and meter bookings | Outage and fault reporting |
| Education and training | Course enquiries and enrolment follow up | Admissions and timetable questions | Student support routing |
| Retail and ecommerce | Abandoned cart and win back calls | Order status, returns and redelivery | Complaint routing to the right team |
| Healthcare | Package and membership enquiries | Appointment booking and reminders | Routing callers to the right clinic or department |
| IT and managed services | Renewal and upgrade calls | Account and access requests | First line help desk triage |
| Real estate | Lead qualification for new launches | Viewing bookings and tenant questions | Maintenance request triage |
Four steps on every call.
Picks up or dials out, opens with clear AI and recording disclosure, and listens in Arabic or English.
Works out what the person needs from what they actually say, not a menu of options.
Books, updates, qualifies or raises a ticket in your systems, then confirms by text or email.
Passes to a person with the full transcript the moment it should, so nobody repeats themselves.
Clear with callers. In control for you.
Every call starts by saying it is an AI and that the call is recorded. People can ask for a person at any point.
- AI and recording disclosure at the start of every call
- Human handover on request, or when the rules you set say so
- Consent checks before outbound calls where the law requires them
- Recordings and transcripts for every call, with retention you control
- Your data stays yours and is never used to train models
Hear it on your own process.
Tell us the call you want to automate. We'll set up a sample agent and you can call it yourself.